Spotlight: Andrea Chait, account manager
Working to nurture and grow important client relationships, our all-star account management team takes special care to ensure the needs of our customers are met by connecting them seamlessly to the many teams and solutions Sharecare has to offer. Diligently working to deliver solutions to meet their unique needs and address any issues that arise, the account management team ensures clients and their member populations remain happy and supported throughout their Sharecare experience.
This month, our Employee Spotlight is Andrea Chait, an account manager who’s been at Sharecare now for three and a half years. After living in Georgia for 30 years, Andrea moved to a suburban area just outside Philadelphia just a year ago, where she loves the neighborhood and being closer to family, but will never be a fan of the colder weather. She has two children in college – a son at the University of Illinois (UIUC), and a daughter at the University of South Carolina (Go Gamecocks!).
Going above and beyond to support her clients, we’re proud to call Andrea a member of the Sharecare family and invite you to join us in recognizing her work this month, and all she brings to our company.
Tell us about your role, Andrea.
As an account manager, I’m the main point of contact for several of Sharecare’s enterprise clients. Each client has different priorities, so my day is often not only about connecting with clients, but also about working with our internal teams and our vendors on projects related to the clients’ needs for their populations. I look for the best opportunities to make members aware of what services they have access to through Sharecare’s platform, without overloading them with information. We look to understand what’s most important to them and ensure they’re apprised of the right available benefits and programs. Members can get overwhelmed trying to find the right information if they don’t understand where to find what they’re looking for, but our benefits hub makes it easier to find what’s most important, making the information they need front and center.
What’s the best part of your job?
I like building and nurturing my client relationships. Each client has different ways of operating, and my role is to work within those parameters and to be cognizant of what is most important to them at a given moment.
I also want to give a shout-out to the awesome co-workers on my teams. It is truly one of the best parts of the job. At Sharecare, we really are surrounded by such smart, creative, collaborative people. We act like a cohesive unit by drawing on each other’s strengths and learning from each other.
What stands out during your time at Sharecare?
Top of mind right now is the wildfires in southern California and supporting two clients whose populations include the Los Angeles firefighters and their families (LAFRA and UFLAC). When speaking with these clients over the last month, I want to understand what they need right now. I see one of the most important parts of my role as just being nimble enough to adapt to whatever is most pressing and exploring all the different ways that Sharecare can help. I’m grateful that our teams have been able to use our different channels to raise awareness and funds to support the Widows, Orphans & Disabled Firefighter’s Fund, which has been dedicated to helping the families of Los Angeles firefighters injured or killed in the line of duty or facing other crises.
What was your path leading up to joining our company?
I completed my undergraduate degree in psychology from the University of Pennsylvania. I then received a Master of Public Health (MPH) from Emory, which I always knew I wanted to use to work in health communication. People make their health decisions based on so many factors. You need to meet them where they are and not have an ‘ivory tower’ attitude.
I also worked at WebMD for 12 years as a programming and content manager, where I learned so much about disseminating health information and working with our sponsors to help educate the general public. Prior to coming to Sharecare, I spent three years at Randstad Technologies in an account management role that wasn’t health-related. I knew that I wanted to get back into the health sector, and Sharecare was the perfect fit.
What’s the best career advice you’ve been given?
If you arrive just on time, then you’re late, because you haven’t left time for something to go wrong in getting there.
How do you use the Sharecare app?
I do really appreciate the advocacy feature. When we were first given access to it, I was in the middle of a 6-month struggle trying to get a medical provider’s office to correct an error they made with where they sent my lab work (and the financial penalty that resulted). It was frustrating and time consuming. I connected with my personal health advocate through the platform, who immediately took on the fight for me and wouldn’t give up until it was resolved.
What was your first job ever?
My first post-college job was working in the sales office at McCarter Theater, a regional playhouse in Princeton, NJ. So much fun. I could see any show I wanted if I stood in the back. I knew this job wasn’t my career path, but it was a great layover while I figured out my next move.
How do you like to spend your time outside of work?
I think I’m the stereotypical empty nester right now. As soon as both my kids left for college, I started gravitating back to the performing arts, which I haven’t done in a long time. I’m taking Celtic dance right now (and love it) and have taken improv classes and started ukulele lessons. And I’m currently in a local production of Guys & Dolls that opens next month.
What’s something few people know about you?
I was a bit of a daredevil when I was younger. I’ve been skydiving and hang gliding. I have no interest in skydiving again, but I definitely would hang glide.
What job would you be terrible at and why?
I always say my least favorite job would be as a Driver’s Ed instructor. I’m a scaredy-cat driver to begin with, and teaching two kids to drive officially broke me.
